Refund & Returns Policy
At Freshnflavours, we value your trust and strive to deliver only authentic, fresh, and high-quality puja essentials. Every product is carefully checked before dispatch. However, if you face any issue, we are here to help.
Returns Policy
- Returns are accepted only if:
✔️ The product is damaged, defective, or incorrect at the time of delivery.
✔️ You inform us within 24 hours of delivery with proof (photo/video). - Products eligible for return must be unused, unopened, and in original packaging.
- Due to the nature of puja essentials and consumables (like samagri, flowers, food items, etc.), we do not accept returns for opened/used products for hygiene and sanctity reasons.
Refund Policy
- Once your return is approved, you can choose:
✔️ Full Refund – processed to your original payment method within 5–7 business days - Refunds are not applicable for:
❌ Orders cancelled after dispatch.
❌ Delays caused by courier partners or natural events.
❌ Products damaged after delivery due to mishandling.
Cancellations
- Orders can be cancelled within 6 hours of placing if not yet shipped.
- Once shipped, the order cannot be cancelled.
How to Request a Return/Refund
- Contact our customer support at:
📧 support@freshnflavours.com
📞 +91-9480986491 - Provide your order ID, reason, and product images.
- Our team will review and guide you through the next steps.
Important Notes
- Return shipping costs (if applicable) are borne by the customer, except for cases of wrong or damaged product delivery.
- Refunds will only be initiated after inspection of the returned item.
- For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit.
🙏 At Freshnflavours, our aim is to make every puja hassle-free and sacred. We ensure fairness, transparency, and customer satisfaction in every step.